Enhance your quality assurance management with actionable feedback and new insights into your daily operations. With increased transparency and reliable results, you’ll take your organization to the next level.
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Automate your feedback loop with accurate, timely results.
Simple, easy to intepret dashboard helps drive your business forward.
Clear, concise data affords agents the tools necessary for improvement.
Concise data and results enable smart, data driven decisions.
Agents become vested in the QA process from a streamlined feedback loop.
Gain transparency and insight into agent quality and performance.
QA Tools helps you deliver better customer experiences by enabling targeted agent feedback. It uses automatic, granular analysis and categorization to pinpoint the right interactions to evaluate and uncover trends - agents stay on message and customers stay happy.
With easy to understand dashboards helping to tighten the feedback loop and increase your agent performance, you'll save money on agent turnover and help increase your agent's throughput.
By creating a quality assurance program your organization believes in, your supervisors will provide better feedback to their reps, and your teams will rely on the dashboards to track their performance and strive to raise their standings within the company.
